If an item hasn’t met your expectations, you can return the item within 14 days.
If you have any questions about our guarantee, please, email us at firstname.lastname@example.org
, or call us at 512-807-7021.
Please contact us prior to returns so we are aware.
Returns and Exchanges
Please call our Service Center, if you wish to return or cancel an order placed online.
Returning by mail
Within the US: Returned items must be sent via insured, prepaid Regular US Mail. Ensuring your return allows you to track your parcel with the US Postal Service. Please Note: We cannot accept CODs or courier deliveries.
If you are requesting an exchange, please remember to include sufficient payment for the return postage.
Our Processing Center cannot accept returns in person. Mail returns to: Your Planet Mall, 384 County Road 33668, Kempner, TX 76539
Contact Us & Refund Policy